To guarantee its clients immediate support and validated transfer of installation procedures, the firm put in place training activities and distance assistance in both real time and asynchronous mode. The rearrangement of spaces and installation of digital equipment are necessary to allow video production of informational content. The existing documentation has to be restructured and edited to accommodate both beginners and advanced users of provided equipment
To cater to its core mission optimally and to support its members, an organization working both at a national and international level wishes to profit from the content of its training activities to offer webinars and video content. A collaboration process between internal actors must allow the planning, production and the holding of problem-solving and virtual communication through videoconferencing. Technological and digital resources must support the accessibility of content, while video content should be concise and distributed through cloud-computing.
In the scope of a complete makeover of one of its programs towards a synchronous (real time) distance learning model, a private educational institution must update its practices with a technopedagogical approach. The program will be updated to reflect actual work-environment challenges and restructured to optimize teaching and learning by emphasizing the development of professional skills. Furthermore, a complete digital learning environment must be put together to allow the broadcasting of pedagogical activities, the transfer of educational material and evaluation of acquired skills.
Set with the goal of modernizing its communications and broadcasting practices, a communal organization wants to identify which technological tools are best suited for its clients, activities and financial planning. Starting from a list of needs built by project managers (video editing, digital portfolios, picture editing, etc.), a group of software tools are identified, analyzed and recommended by taking into account constraints and transferability to internal teams.
Small and medium businesses and organizations are usually not equipped to answer to immediate assistance requests made by staff members related to an everyday use of technologies, more so because they are generally unusual and require a constant update of knowledge and procedures to be answered effectively. Access to external professional resources constitutes a flexible solution inexpensive in human resources and adapted to specific organizational and financial contexts.
The following subjects illustrate problems and requests submitted by users of the service: